Covid-19 Notice: Temporary contact details
ODCE has issued a statement on the performance of our functions during this crisis.
In line with Government recommendations and in the interests of staff welfare, the functions of the Office of the Director of Corporate Enforcement are currently being delivered by staff working remotely. As part of these arrangements, our main switch telephone line (01- 858 5800) and our general email inbox (firstname.lastname@example.org) are being regularly monitored.
Unfortunately, not all staff members will have access to their own work email addresses so it is recommended that all email correspondence is sent or copied to email@example.com. However, these arrangements do entail some limitations on the ability of staff to respond promptly to queries or other contacts. Please bear with us if there are any slight delays in our responses.
Compliance and enforcement action comprises a substantial part of the ODCE's work, and this will support the general public interest of developing and maintaining good legal standards of corporate practice. Consistent with this general mandate, the Office is offering a number of discrete services to the general public on the following lines:
- Compliance Information
- General Information
- Company Law Complaints
In addition, we offer the facility to contact the Office regarding customer service issues, information on how the Freedom of Information Act operates in the Office, and the facility to register an interest in receiving notification when new information is posted to the website.
Customer Service Information
The Office is committed to delivering quality service in an efficient, effective and timely manner. We aim to provide high quality services to customers as stated in our Customer Charter and to continually improve the standard of the service we provide. The Customer Service Action Plan will support the implementation of service commitments given in our Customer Charter.
As a customer you may be dissatisfied with the quality of service you received from the Office. We recognise that mistakes can be made and delays occur. Our complaint procedures are designed to assist you in making a complaint so that we can respond and, where possible, put things right.
Our Customer Service documents have been developed to give effect to this commitment.
We hope that we will be able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is fair, independent, and free to use.
The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint. The best way to contact the Ombudsman is by:
- Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
- Or writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
- Or calling the Ombudsman on 01 636 5600 if you have any queries or if you need help making your complaint.